Support

The fastest way to reach us is email: partners@morevalyou.com. We respond within one to two business days. Include the email address on your Valyou account so we can find you quickly — never include passwords or full card numbers in an email.

• Forgot your password? Tap "Forgot Password?" on the sign-in screen (or visit morevalyou.com) and we'll email you a reset link.
• Signed up with Apple or Google? Use the same button every time — the account is matched by its email address.
• Update your details — name, email, phone — in the app under Profile → Personal Information.

• Points from verified visits appear on your Rewards screen; your cashable balance and tier are shown there too.
• Cash out from Profile → Cash Out once your balance reaches $10. Choose PayPal, Venmo, an Amazon gift card, or a prepaid Visa; the screen shows each payout's status ("On its way" → "Sent") and we notify you when it's sent.
• A payout that can't be completed is refunded to your points balance automatically, and we'll tell you.

• Val confirms availability before anything is booked, and you're only ever charged for a booking once it's confirmed — never for an attempt.
• Grocery orders are placed on your own retailer account at your request; you can review the cart before it's submitted.
• Something wrong with a booking? Reply to Val in the chat, or email us with the booking details.

• You approve a written estimate before any work starts, and payment is only captured when the job is completed.
• Problem with a job? Open the job in the app and tap "Report an issue" — it goes straight to our team, with your photos and messages attached. We review every dispute.

• Paid plans renew monthly until cancelled. Cancelling stops the next renewal and your plan stays active through the period you've paid for.
• Manage or cancel any time from the plan screen in the app or your billing portal on morevalyou.com. Billing is handled securely by Stripe.

You can delete your account yourself, in the app or on the web, whatever kind of account you have — member, business, mechanic or trainer. In the app it is Profile → Delete Account; on the web it is at the bottom of your profile or plan page. No code, password or phone call is needed: you type DELETE to confirm and you are signed out.

Bank connections are removed immediately and are not restored if you change your mind. Any subscription ends at the period you've paid for. If you are a mechanic or trainer, work you have booked with customers is cancelled and they are refunded in full; money you have already earned still reaches your connected Stripe account. You then have 15 days to restore your account by signing back in, before the deletion becomes permanent. Cash out any points balance first — an unredeemed balance is forfeited when deletion completes.

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